Refund policy

All stock hats, shirts, sweatshirts and other apparel bought in the showroom can be returned in 30 days and be in good condition.

All other items that have been customized by embroidery, screen-printed or engrave there is No Return, policy, All Orders are provided on a Custom Basis. Each award is designed, assembled and personalized with engraving  and once built it is non-returnable as it cannot be sold to other customers due to the custom nature of the item in question.

All prices shown are for blank items. Engraving/imprinting on awards is $20-34/item, depending on the amount of engraving and logos.

If there is an error on engraving or other personalization method utilized, that is due to an error on our part, you may request a return merchandise authorization to return the item within 15 days after the date your order was shipped or delivered and we will make any corrections at our expense with like or similar item as may be available.

Should there be an error on our part - We will correct any errors, or re-engrave with the correction on a new item of similarity. Any spelling errors on the customers part are the responsibility of the customer. - We can only engrave what we are asked to engrave and as a general policy we do not proof, or spell check text submitted by a customer as there are valid reasons to mis-spell certain words.

 

All orders will be submitted to the customer as a proof via e-mail. Customer must sign off on the proof before any engraving or personalization will be performed. Please ensure you return the proofs to our company as quickly as possible as to not delay the shipping of your awards.